Terms of use

Dear honorable guest: We thank you for your visit to LEVENSA store. These terms and conditions provide protection for us, our valued customers, and for any visitor who uses this site. Please read the following terms carefully before using the website. The user agrees that access to and use of the website is subject to the terms and conditions below. If you have an objection to one of these terms, we ask that you contact us before completing the purchase, and LEVENSA reserves the right to change portions of these terms of use and conditions or modify, add or remove some of them at any time. The changes will take effect when they are posted on the website without prior notice. Therefore, please review the Terms of Use and Conditions regularly for all updates. Your continued use of the website constitutes your acceptance of all changes made to the terms and conditions.

Trademarks and Copyright

All intellectual property rights, whether registered or not on the site, and all information and designs on the site are property of LEVENSA Foundation registered in the Kingdom of Saudi Arabia, the city of Dammam, and all the contents of the site are protected also by copyright being a collective work subject to the copyright laws of the Kingdom of Saudi Arabia and international agreements. All copyrights reserved.

Third parties

In LEVENSA, we use third parties in the payment and shipping process, and in the event of any failure with these authorities, we promise you that we will follow up the matter and deal with it with the third party, but any failure of one of these parties it is outside of our responsibility.Approval of orders and pricing: LEVENSA reserves the right to refuse or cancel any order for any reason at any time. Before we accept the order, we may ask you to provide additional information or definitions, including but not limited to phone number and address.

Shipping:

LEVENSA will ship the order to the address provided us with. Shipping takes from one to five working days as a maximum after confirming the order from LEVENSA, depending on the area of residence in the Kingdom of Saudi Arabia.

Damaged products:

LEVENSA guarantees that all products are brand new, unused, and undamaged. However, if there is any damage to the product, please inform us within three days of receiving the product. LEVENSA will replace the product at no cost.

Exchange and Return:

Because of our concern to provide the best customer service, all your purchases from the LEVENSA store are subject to exchange within 3 days from the date of your receive. All you need is:

• That the product remains in its original condition and not opened
• Fill out the replacement request form from here, and we will contact you directly.

Exchange and return terms and policies:

1. All LEVENSA products are covered in exchange and return policy
2. In case you receive wrong product, or a shipment arrives in an incorrect condition, LEVENSA store take responsibility of all shipping, exchange and return costs, and if you wish to exchange for any other reason, LEVENSA store does not take responsibility of any shipping costs that result from that.
3. The customer is not entitled to cash refund in exchange for returning products obtained through purchase with reward points, as he will be compensated with reward points.
4. In case that the customer receives free credit or a free purchase voucher, he is not entitled to convert the balance into cash.‬
5. LEVENSA returns the amounts in the form of a cash balance in the customer’s account in the store as soon as the returned shipments arrive at the store, or resends the amount to the customer’s account within a period of no less than a week after communicating with the customer and taking his information clearly.
6. In case the customer purchases the products via Visa or MasterCard cards, and the customer wishes to refund the amount, compensation will be made by re-payment to the same Visa or MasterCard card with which the purchase was made, and the restoration period is subject to the policy of the bank (or electronic payment broker) providing the service.
7. In case the customer receives free shipping and wants to exchange the products, LEVENSA has the right to recalculate the free shipping cost.